Telehealth Patient Troubleshooting Guide

Connection Issues:

If the bandwidth in your location is limited, it is advisable to limit the other uses of broadband during your Telehealth Visit. These could include other smartphones, TV streaming, or devices that are on your network.

If you continue to have issue, then you can turn off the video (camera) and continue the visit with just the audio (microphone).

Cannot Locate the Email Link for the Telehealth Visit:

If you cannot locate the email link:
- Open the Zoom App on your device
- Select Join a Meeting

The doctor’s office will give you the meeting ID
Enter the meeting ID in the enter meeting ID box under Join Meeting

How to Resize the Zoom Screen

To minimize your Zoom Screen, click the – sign in the upper right corner of the meeting window.

To make the screen large again press the button in the lower right of the minimized zoom screen

To not see zoom at all but still have the meeting open in the background
- Have the zoom meeting maximized
- Click on another open window on your screen.
To not hear the meeting turn off your speakers on your computer
- Click on the in the bottom right of the screen
- Click volume symbol to mute and unmute. Click on the blue bar to increase or decrease volume.