ENGLISH
Non- Discrimination Statement
Discrimination is against the law!
North Country Hospital complies with applicable Federal and Vermont civil rights laws, including 45 CFR§92.101 (a)(2) and does not discriminate or exclude individuals or treat them less favorably based on race, color, national origin (including limited English proficiency and primary language), sex, age or disability. The hospital provides language assistance services and appropriate auxiliary aids and services free of charge when needed.
North Country Hospital provides free language assistance services to individuals whose primary language is not English which may include qualified interpreters and information written in other languages.
North Country Hospital provides people with disabilities free appropriate auxiliary aids and services to communicate effectively with us, such as qualified sign language interpreters and written information in other formats (large print, audio, accessible electronic formats and/or other formats).
If you need auxiliary aids and services or language assistance services, please request this when you seek care at any of the services provided by North Country Hospital. Please contact our Section 1557 Civil Rights Coordinator at our Patient Relations Department: patientrelations@nchsi.org or
1-802-334-4152 if
- need assistance in requesting auxiliary aids and services or language assistance services OR
- believe that North Country Hospital has failed to provide these services or discriminated in another way based on race, color, national origin, age, disability or sex and wish to file a Grievance. You can file a grievance by mail, email, fax or in-person.
- If you need help in filing a grievance, our Section 1557 Civil Rights Coordinator is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically with the Office for Civil Rights Complaint Portal, available at
at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.